frequently asked questions

Can I place an order in advance?

Yes – you can see restaurant options and place pre-orders up to 5 days in advance. Go ahead and plan your week out, so you don’t have to worry about lunch.

Can I customize my meal?

Yes – it’s easy to get exactly what you want! Each restaurant menu puts you in control, allowing you to customize your lunch the way you want it made. If you have dietary restrictions or special requests, just note them in the “Special Instructions” when placing your order.

How do I know when my meal arrives?

There’s no guesswork…the moment your meal arrives, you’ll receive a notification from Foodsby via email and/or the Foodsby mobile app which is available on Android and iOS.

Where is my meal delivered?

Foodsby orders are delivered to a centralized location in each office. Pickup instructions can be seen during the ordering process and are included on your confirmation email receipt. If you’re having trouble locating your order, please let us know at support@foodsby.com.

What if my order is incorrect?

We apologize if you ever experience an issue with your order. If you do, please contact Support within your Foodsby account or reach out to us directly at support@foodsby.com.

What if the restaurant is late?

We know time is money, so we strictly monitor delivery times and notify you immediately when your food arrives. If your order is ever more than 20 minutes late, Foodsby will provide a reimbursement (based on severity) for the inconvenience.

What criteria do I need to bring Foodsby to my building?

We partner with offices of any size that offer lunch subsidies through Foodsby. For consumer-paid buildings, we typically work with offices of at least 100 people.

How do we join the Foodsby?

Check to see if your location is currently in the network by searching your building address. If your company is not already in the network, please fill out this form. We can’t wait to have you join!

Once Foodsby is at my building, what maintenance is required?

None! Foodsby requires no ongoing maintenance.

Can I pay for some or all of my employees meals?

Absolutely! Foodsby makes it easy for you to cover all or a portion of your employees’ meals. If you are interested in using Foodsby for team events, employee recognition, or subsidizing meal costs, please reach out to us here.

How do we get started with Foodsby?

We are always partnering with new restaurants to grow our network and would love for you to join!

Contact us using this form, and we’ll be in touch soon. If you’re in our service areas, it’s a simple process to get started, and our technology makes it easy for you to generate more business with your existing resources – no tablet required!

What does a normal day on Foodsby look like?

You access your orders on foodsby.com, no tablet required. After your pre-determined cutoff time (which you select), we provide your store and your driver with all of the delivery logistics and instructions to ensure successful deliveries to busy people at work.

Our ultimate goal is to maximize revenue in the least amount of time and to get your driver back to the store as soon as possible.

How is Foodsby different from other 3rd party delivery service providers?

Foodsby is different in a lot of ways: our consumer base is geared towards people at work, our technology makes it easy and profitable for you as the restaurant to do the deliveries - meaning more control over your brand and more money in your pocket!

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