frequently asked questions

How much does it cost to order on Foodsby?

At a maximum, your Foodsby order only costs $1.99 more than you’d pay at the restaurant with no hidden fees and no minimum order requirements.

Looking to to save on delivery costs? We also offer Unlimited Delivery for a low monthly cost (some restrictions apply).

Is there a minimum order requirement?

Never – whether you’re hungry for a simple side salad or a full-fledged feast, Foodsby has no minimum order requirements. Ever.

Can I customize my meal?

Yes – it’s easy to get exactly what you want! Each restaurant menu puts you in control, allowing you to customize your lunch the way you want it made. If you have dietary restrictions or special requests, just note them in the “Special Instructions” when placing your order.

Who delivers my meal?

Your meal is cooked, packaged, and delivered by the restaurant, without any other third-parties involved. Our restaurant partners follow the local and national health department guidelines which ensures the quality of the meal you receive.

How do I know when my meal arrives?

There’s no guesswork…the moment your meal arrives, you’ll receive a notification from Foodsby via email and/or the Foodsby mobile app which is available on Android and iOS.

Can I get multiple meals on my order?

Of course – just click “add another item” located near the checkout button.

Can I order for a group?

You can schedule a group order in advance, let attendees choose their own meals, and get everything delivered right to your office. Simply toggle to "Group Order" within Foodsby to see available restaurants or visit grouporder.foodsby.com.

Can I place an order in advance?

Yes – you can see restaurant options and place pre-orders up to 5 days in advance. Go ahead and plan your week out, so you don’t have to worry about lunch.

Can I suggest different restaurant options?

Absolutely! Email restaurants@foodsby.com with your location information and restaurant suggestions and our team will work to make them available for you.

What if the restaurant is late?

We know time is money, so we strictly monitor delivery times and notify you immediately when your food arrives. If your order is ever more than 15 minutes late, Foodsby will provide a reimbursement (based on severity) for the inconvenience.

What if my order is incorrect?

We apologize if you ever experience an issue with your order. If you do, please contact Support within your Foodsby account or reach out to us directly at support@foodsby.com.

Where is my meal delivered if I ordered to my workplace?

Foodsby orders are delivered to a centralized location in each office. Pickup instructions can be seen during the ordering process and are included on your confirmation email receipt. If you’re having trouble locating your order, please let us know at support@foodsby.com.

Where is my meal delivered if I ordered to my home?

You are prompted to provide delivery instructions for the delivery driver before you complete your order. If you’re having trouble locating your order, please let us know at support@foodsby.com.

How do we join the Foodsby Network?

First, check to see if your location is currently in the network by searching your building address. If your company is not already in the network, we can’t wait to have you join. Please reach out to us here, and we will be in touch soon!

How can we get a more convenient delivery location for our company?

We can certainly work with you and your company to provide a private delivery location for your meals. Please reach out to your Foodsby representative or contact us here.

Can I pay for some or all of my employees meals?

Absolutely! Foodsby makes it easy for you to cover all or a portion of your employees’ meals. If you are interested in using Foodsby for team events, employee recognition, or subsidizing meal costs, please reach out to us here.

How can I let my employees know about Foodsby as an amenity?

We provide digital and physical resources to help engage and educate your teams to maximize your employee experience. Connect with a Foodsby account manager to learn more about other unique options (ie. Slack integration, co-branded signage, etc.).

TEAMS

What are the benefits to creating a team?

When you create a team, you unlock access to exclusive perks (like 30% off an Unlimited Free Delivery subscription) for you and your coworkers.

Who can create a team?

Anyone can create a free team on Foodsby. However, our Plus or Enterprise team plans are best suited for managers who are looking to provide a more complete corporate lunch benefit for their employees. 

Can I create a team for free? 

Yes. Creating or joining a team is free for everyone. You can choose to buy additional perks by upgrading to a Plus or Enterprise plan.  

Who should I invite to my team?

Anyone you work with who loves lunch. They can be your work besties, new employees, or even people that work in a different department than you. 

How many people can I add to my team?

You can invite as many people as you like to join your team on Foodsby. Invite anyone you work with so they can access all the benefits your plan offers. 

How do I invite people to my team?

We recommend using your team share link. You can copy it and send it to everyone with your own personal message. Anyone who clicks the link will be added to the team. You can also invite team members by email.

Where can I manage my team?

Foodsby.com
Open your sidebar menu by clicking the menu icon in the upper right corner of your screen. Find your team’s name and click on it. This will bring you to a page where you will be able to manage inviting, editing, and removing your team members. This is where you can also manage your team’s plan and payment information. 
Foodsby app
Under your profile you’ll see your team’s name. This is where you will be able to manage inviting, editing, and removing team members. Managing your team’s plan and payment information can only be done on Foodsby.com. 

Are teams available on mobile?

Teams can be created and managed on the Foodsby iOS app. We are working on bringing teams to the Android app soon.

What is the Plus plan and how much does it cost? 

Our Plus plan is for managers or companies that want to buy an Unlimited Free Delivery subscription for their employees. It is $5.99 per member per month. 

Can members of a team place individual Foodsby orders?

Yes. Members of a team will still enjoy all the benefits of their individual Foodsby account. Then, by joining a team, they get access to even more perks, while still keeping their individual account.

How do we join the Foodsby Network?

First, check to see if your office building is currently in the network by searching your building address. If your business is not already in the network, we can’t wait to have you join. Start by searching your address here, and we will be in touch soon!

What criteria do I need to bring Foodsby to my building?

Foodsby is designed for companies & groups of any size, offering unmatched flexibility & control and allowing you to create the right service for your location. Start by searching your address here, and we will be in touch soon!

Once Foodsby is at my building, what maintenance is required?

None! Foodsby requires no ongoing maintenance.

Can I pay for some or all of my employees meals?

Absolutely! Foodsby makes it easy for you to cover all or a portion of your employees’ meals. If you are interested in using Foodsby for team events, employee recognition, or subsidizing meal costs, learn more here.

How do we get started with Foodsby?

We are always partnering with new restaurants to grow our network and would love for you to join!

Contact us using the form here, and we’ll be in touch soon. If you’re in our service areas, it’s a simple process to get started, and our technology makes it easy for you to generate more business with your existing resources – no tablet required!

What does a normal day on Foodsby look like?

You access your orders on foodsby.com, no tablet required. After your pre-determined cutoff time (which you select), we provide your store and your driver with all of the delivery logistics and instructions to ensure successful deliveries to busy people at work.

Our ultimate goal is to maximize revenue in the least amount of time and to get your driver back to the store as soon as possible.

My store is unique. How can you be sure Foodsby will fit my operations?

Foodsby is customizable for each of our restaurant partners. We allow you to control the process – menu offerings, timing of orders, delivery distances, etc. – ensuring Foodsby is a valuable addition to your day-to-day operations.

How is Foodsby different from other 3rd party delivery service providers?

Foodsby is different in a lot of ways: our consumer base is geared towards people at work, our technology makes it easy and profitable for you as the restaurant to do the deliveries - meaning more control over your brand and more money in your pocket!

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